Introduction
Mister Sparky® of Columbia, SC (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, retain, and disclose your information when you visit or interact with our website (the “Site”). By using our Site, you consent to the collection and use of information in accordance with this policy.

Information We Collect
We collect two types of information from users of our Site:

1. Personal Information
   Personal information includes any information that can be used to identify you, such as your name, address, email, phone number, or payment information. We collect this information when you voluntarily provide it to us through:
   • Service requests or inquiries
   • Signing up for newsletters or updates
   • Participating in promotions or surveys
   • Contacting us via email, phone, or other communication channels
2. Non-Personal Information
   Non-personal information includes data that does not directly identify you. This may include:
   • Browser type
   • IP address
   • Device type
   • Operating system
   • Pages visited and time spent on the Site

We collect non-personal information through cookies and other tracking technologies to help improve user experience and enhance the functionality of our Site.

How We Use Your Information
We use the information we collect for the following purposes:

• To provide and improve our services
• To process and fulfill service requests
• To communicate with you regarding appointments, inquiries, or promotions
• To send you marketing materials, if you have opted in
• To improve the performance and usability of our Site
• To comply with legal obligations or resolve disputes

Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us recognize you when you return to the Site. You can control the use of cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.

Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your personal information with trusted third parties in the following circumstances:

• Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as processing payments, hosting our website, or sending marketing communications.
• Legal Requirements: We may disclose your information if required by law or to protect our legal rights, property, or safety, or that of our users or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction.

Data Security
We take appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices
You have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to correct or update any inaccurate or incomplete information
• The right to request deletion of your personal information, subject to certain legal obligations
• The right to opt-out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly

Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.

Children’s Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete it.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of the Site after any changes signifies your acceptance of the revised policy.

Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

By Email:
Customer Service

By Mail:
Mister Sparky® of Columbia, SC
c/o Corporate Marketing
2318 SC-544
Conway, SC 29526

Last Updated: 9/10/2024